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Frequently Asked Questions

Account

How do I reset my password?

To reset your password, go to the account/login page. On the login form, click the link that says “Lost your password?” OR, click here to reset your password.

Orders

When will my order be processed?

Orders are typically processed within 1 business day of receiving payment but may take up to 2 business days.

Does Votana accept returns?

All orders from Votana.ca are final sale. If you have an issue or concern with your order, please contact us.

Payment

What methods of payment do you accept?

Currently, payments are only accepted through interact E-Transfer. We are working to make other payment options accessible to you.

How do I pay for my order?

Please see your banking provider for details on how to use Interact E-Transfer with your account.

  1. All payments are to be sent by interact e-transfer to vnworders@gmail.com
  2. Include your order number in the comments section of your interact e-transfer.
  3. Set the interact e-transfer password as the password assigned in your order confirmation email.

Your order will not be shipped we have reviewed and deposited your payment.

Products

I can’t find the product I am looking for on the website.

If you are looking for a product that you cannot see listed, please contact us.

Shipping

What is the cost of shipping?

Shipping to British Columbia, Alberta and Saskatchewan is $15. Shipping to everywhere else is Canada is $25.

How long will it take for my order to arrive?

Orders are shipped via Canada Post Express post and take 2 business days to arrive.

Can I track my order?

Yes. All packages are shipped with a tracking number. You can find your tracking number in the order details on your account page.

Can’t find the answer you need?

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